PEGS first started their services in March 2020, the day the UK went into lockdown in fact , so our

support has always been provided via online platforms and phone calls. There are various reasons

why we remain online, one of the biggest is that those we support have identified that this is their

preferred method of support. A lot of parents and caregivers are unable to leave their homes to

access support , being online means that they can still receive support from us. It is also one of the

safest way to provide that support to those experiencing child to parent abuse, not only for the

parent or caregiver but for the PEGS practitioner team too. Our Founding Director has said she is

unwilling to place any of the team at any risk of harm and often the most riskiest time for parents is

when a professional has attended the home, it important that this is also taken into account to

ensure the safety of those living in a home where child to parent abuse is occurring.



With the PEGS head office in Shropshire and team members in Derbyshire and Manchester it would

be incredibly difficult to provide face to face support to parents who live out of these areas, but we

still find those in those areas wanting us to provide telephone or virtual video calls for support. By

being online means that parents have more flexibility in accessing us, they choose the time that

works for them and we always ensure that the person accessing support is in a safe and confidential

space.

Being a online based service has not impacted our ability to reach those who need us, we have

supported in excess of 5000 parents, carers and guardians since we started , neither has it stopped

us delivering training , providing consultancy or creating a national covenant for employers.

With the demand for our service increasing by the day and with a limited practitioner team we had

to find a way to provide support, we initially started with a weekly practitioner led session, this

session quickly grew and we now run a session every weekday so that parents and caregivers have

various opportunities to speak to someone. If we provided face to face these sessions would not be

as accessible or as successful.

As with everything there are pros and cons, for us, the positives far outweigh the negatives and with

parents specifically expressing this is their preferred way to access us, we will continue with this

framework of support.

To find out how to access support or to attend our daily practitioner led sessions, you can complete

a referral form or contact the team at hello@pegsupport.com